FAQ

All your questions answered at bk678

Deposits, withdrawals, accounts, cricket betting, VIP benefits, and verification — everything you want to know about bk678 in one place.

After joining bk678, players often have many questions — how to deposit, how account verification works, and what the benefits of going VIP are. On this page we have organised the most frequently asked questions into five categories. If you cannot find your question, contact our 24/7 support team directly — help is available in Bengali.

Category 1

Verification & Documents

bk678 typically initiates the verification process before your first significant withdrawal or if any unusual activity is detected on your account. It may also be requested at any time for security purposes. You will be notified by email or live chat. Submitting your documents promptly ensures the process goes smoothly and there are no delays with withdrawals.

bk678 accepts a National ID (NID), passport, and driving licence as proof of identity. For address verification, a recent bank statement or utility bill can be submitted. Documents are accepted easily as long as the images are clear, readable, and not expired. A clean photo taken with a mobile camera works fine.

Rejection is usually due to a blurry image, an expired document, or a mismatch in name or address. Read the reason carefully first, then take a clear photo of the correct document and resubmit. If you are unsure where the problem is, contact bk678 live chat — the support team will guide you step by step.

Verification protects your account from unauthorised access and ensures that withdrawal funds reach the actual account owner. It is an essential part of maintaining a safe and fair gaming environment. Once verification is complete, you will not need to submit documents repeatedly for future transactions.
Category 2

Deposit Questions

bk678 does not charge any deposit fee. However, in some cases your mobile banking provider or bank may deduct their own service charge according to their own policy. For the best experience, check the terms of your payment method before depositing.

Log in to your bk678 account, go to the "Deposit" option, and select Nagad as the payment method. Send the specified amount from your Nagad app to the displayed Nagad number and submit the transaction ID. The minimum deposit amount is ৳200. Your balance is usually updated within a few minutes.

bk678 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (via major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is the same across all methods — ৳200.

The minimum deposit amount is ৳200 across all payment methods. You can start playing even on a small budget, and there is a chance to receive a 200% bonus on your first deposit — meaning a ৳1,000 deposit gives you ৳3,000 to start with.

First, collect your transaction ID and a screenshot of the payment. Then contact bk678 live chat and share those details. The support team will verify quickly and correct your balance. Bank transfers may take a little longer, so please wait a while in that case.
Category 3

Cricket & Sports Betting

If a match result is declared "No Result" due to rain or any other reason, bk678 generally refunds the bet amount (Void/Refund). However, if a sufficient portion of the match has been completed, the bet may be settled according to the result determined by the Duckworth-Lewis-Stern method. See the terms and conditions for specific rules.

Decimal odds make it easy to calculate your potential return. Simply multiply your stake by the odds to get the total payout. For example, a ৳500 bet at odds of 2.50 returns a total of ৳1,250 if you win — including your original stake. Higher odds mean a lower chance of winning but a bigger reward.

An accumulator, or "acca", combines multiple events into a single bet. If all events win, the odds are multiplied together for a larger payout — but if even one loses, the entire bet is lost. Accumulator bets are available at bk678 across multiple events including cricket, football, and kabaddi.

Yes, bk678 offers live in-play betting. You can place bets in real time while a match is in progress, and the odds update continuously. In-play markets are especially active during major T20 or ODI matches such as Bangladesh vs India. Join easily from your mobile for fast connectivity and updates.
Category 4

Account & Login

Click the "Forgot Password" link on the login page. Enter your registered email address and a reset link will be sent to you. Click the link and create a new strong password. If you have trouble, contact [email protected] — the support team will verify your identity and help you.

No, only one account per player is allowed. Creating multiple accounts is a direct violation of bk678's rules and may result in bonus cancellation and account suspension. If you have an issue with your existing account, let us know via live chat and it will be resolved.

An ideal password should have at least 8 characters and be made up of a mix of lowercase letters (a-z), uppercase letters (A-Z), numbers (0-9), and special characters (!@#$). Avoid easy passwords like your name, date of birth, or "123456". Using a different password for each site is the safest practice.

When logging in from a new device, an extra verification step may appear for security purposes. A verification code may be sent to your registered email. Check that your browser is up to date and that cookies are enabled. If the problem persists, contact live chat with your account details and ask for assistance.

To register, you need an active email address, a strong password, and your real name and mobile number. You must be at least 21 years old. The sign-up process is simple and takes just a few minutes. After registering, there is an opportunity to receive a 200% welcome bonus on your first deposit.
Category 5

VIP Benefits

VIP members enjoy weekly cashback, priority access to special promotions, faster withdrawal processing, and dedicated support. The higher the tier, the greater the benefits. Cashback is added directly to your balance with no additional wagering requirements attached to it.

You can move up to a higher tier automatically through regular play and betting activity. The more active you are, the faster your progress. bk678 monitors each member's activity and upgrades the tier as soon as eligibility is reached.

bk678 has three VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; Gold — up to 1.0% weekly cashback. Gold is the highest tier where all benefits are available at their maximum level.

At the end of each week, bk678 calculates cashback for VIP members. Cashback is credited directly to your account at the applicable rate based on your total betting activity from the previous week. There are no separate wagering requirements on cashback — you can use it directly or withdraw it.

Still have questions?

Our 24/7 support team is always ready to help in Bengali and English. Contact us via live chat or email.

Live Chat

Log in to the site and connect to live chat at any time. On average, this is where you will get the fastest response.

Email Support

For detailed questions or to send documents, email us at: